精选外刊|“没必要这么激动吧”,为什么这句话最伤人?

现代职场中,团队协作与多元意见的碰撞常被视为创新的源泉。然而,当人们因表达方式中的情绪或“不够得体”的措辞而选择性忽视他人的观点时,无形的沟通壁垒便会出现。它让弱势群体在诉说遭遇时被迫自我审查,也让对话错失了真实的声音。为何我们总是不自觉地将注意力放在他人的语气而非信息本身?要构建真正包容的对话空间,管理者与倾听者需要跨越哪些认知盲区?今天,让我们和 Natasha 一起回顾这篇首次发布于 2025 年 2 月 12 日的文章吧。

讲解人 · Natasha

5年线下线上英语教学经验 流利说®️发音明星老师,课程设计师

原文


        
** Want to empower diverse voices? You need to tackle tone policing **
Tone policing occurs when people emphasize the unpleasant emotions or incivility that might come with someone's message, which effectively dilutes what they say.

Some individuals unconsciously perpetuate tone policing because speakers’ deliveries make them uncomfortable.

For example, a person may insist, “There’s no need to get so upset, “ as someone frustratedly describes how defeated they feel dealing with frequent microaggressions related to their gender or skin color.

These kinds of responses can discourage the speaker from continuing their discussion, because they believe that a person listening will not understand or care enough.

A good first step in combating tone policing is to realize conversations can take many forms and still be productive.

Someone could use tone policing by saying, “It would be easier to listen to your views if you delivered them calmly.”

This comment suggests that people need to say things in a specific way to have an impact, even though that isn’t true.

The same goes for body language.

One woman recalled someone telling her she should have smiled when giving a manager feedback.

They felt her expression would have improved its reception.

When workers feel they must constantly monitor how they sound and look when saying anything, they will probably determine that it’s easiest to stay quiet.

Rather than engage in tone policing, leaders should direct their attention on active listening.

Encouraging self-reflection during the urge to invalidate someone’s emotions or tone can also help people learn whether something internally causes that reaction.

If so, that is a sign working on themselves would be an important part of reducing tone policing.

Creating a nurturing environment for workers to speak freely and fearlessly helps them be authentic.

That allows their knowledge and insights to become part of the discussion, which urges those in positions of power to make meaningful, inclusive changes that benefit everyone.

带着问题听讲解

  • 如何理解 tone policing 这个术语?
  • 根据文章,“语气管制”可能带来的负面影响有哪些?
  • 如何减少或避免“语气管制”影响自由表达?

讲解


        
** 精选外刊|“没必要这么激动吧”,为什么这句话最伤人? **
Tone policing occurs when people emphasize the unpleasant emotions or incivility that might come with someone's message, which effectively dilutes what they say. Some individuals unconsciously perpetuate tone policing because speakers' deliveries make them uncomfortable.
当某人强调对方发言中令人不悦的情绪或者无礼之处,这就是“语气管制”发生的瞬间,这种行为其实会削弱对方的发言。有些人会下意识地去“语气管制”,因为对方说话的方式让他们不舒服。
For example, a person may insist, "There's no need to get so upset," as someone frustratedly describes how defeated they feel dealing with frequent microaggressions related to their gender or skin color. These kinds of responses can discourage the speaker from continuing their discussion, because they believe that a person listening will not understand or care enough.
举个例子,某人正在沮丧地描述,当 TA 面对关于性别或者肤色的“微暴力”时,有多悲伤无力,另一个人可能会说坚持说:“没必要搞得这么难过吧。”这一类的回答可能会打消对方继续讨论的意愿,因为 TA 会觉得,这个正在听 TA 说话的人不会明白又或者不够关心。
A good first step in combating tone policing is to realize conversations can take many forms and still be productive. Someone could use tone policing by saying, "It would be easier to listen to your views if you delivered them calmly." This comment suggests that people need to say things in a specific way to have an impact, even though that isn't true.
与“语气管制”斗争的第一大步就是,意识到对话可以有多种形式,而且每种都有用。有的人可能会在“语气管制”的时候说:“如果你冷静地表达观点,可能会更容易让人听下去。”这样的评价在暗示,人们需要以特定的方式来进行表达才能获得影响力,尽管这并不是事实。
The same goes for body language. One woman recalled someone telling her she should have smiled when giving a manager feedback. They felt her expression would have improved its reception. When workers feel they must constantly monitor how they sound and look when saying anything, they will probably determine that it's easiest to stay quiet.
这同样适用于肢体语言。一位女性回忆说,有人告诉她,当她向管理者给出反馈的时候,应该要微笑。他们觉得她的表达方式会提升反馈的接受程度。当企业的员工们感受到,他们需要经常关注自己在发言时听上去看上去是怎样的,那他们可能会觉得,不说话是最简单的。
Rather than engage in tone policing, leaders should direct their attention on active listening. Encouraging self-reflection during the urge to invalidate someone's emotions or tone can also help people learn whether something internally causes that reaction. If so, that is a sign working on themselves would be an important part of reducing tone policing.
相比投身于“语气管制”,领导们应该将自己的注意力转移到积极聆听上。当想要否定某人的情绪或者语气时,提醒自己多反思也能帮助自身了解,是不是心里的某些问题导致了这种反应。如果是的话,这表示解决自己身上的问题会是减少“语气管制”的重要一步。
Creating a nurturing environment for workers to speak freely and fearlessly helps them be authentic. That allows their knowledge and insights to become part of the discussion, which urges those in positions of power to make meaningful, inclusive changes that benefit everyone.
为企业员工制造一个能够安心畅所欲言的滋养环境有助于他们真诚以待。这样能让他们将自己的知识和见解带入讨论,以促使那些领导者们做出有益于所有人的、有意义且包容的改变。

重点词汇

empower

/ɪmˈpaʊər/

v. 赋予能量,赋能

  • 相关词汇:power
    词根词缀:en-/em-
    例句:To empower every person and every organization on the earth to achieve more.

tackle

/ˈtækl/

v. 解决,处理

  • 近义词:deal with
    例句:It took twelve fire engines to tackle the blaze.

tone policing
语气管制

  • 相关词汇:tone(n. 声调;语气)
    • 搭配短语:four tones
    • 例句:I didn't like his tone of voice.
    相关词汇:policing
    • 搭配短语:the policing of the city
    • 英文释义:the way that an industry or activity etc is controlled in order to make sure that people obey the rules

incivility

/ˌɪnsəˈvɪləti/

n. 不礼貌,无礼

  • 相关词汇:civil(adj. 公民的;文明的)
    • 相关词汇:city
    • 搭配短语:a civil war
    • 搭配短语:to be civil to people
    反义词:civility
    例句:People are embarrassed by the incivility of their public spokespeople.

effectively

/ɪˈfektɪvli/

adv. 实际上;有效地

  • 英文释义:used to describe what you see as the real facts of the situation
    例句:The region is effectively independent.

dilute

/daɪˈluːt/

v. 削弱;稀释

  • 例句Dilute the paint with oil.
    搭配短语:to dilute black voting power

perpetuate

/pərˈpetʃueɪt/

v. 使……继续

  • 相关词汇:perpetual
    • 近义词:everlasting
    • 搭配短语:a perpetual motion machine
    例句:We must not perpetuate the religious divisions of the past.
    相关词汇:perpetrator

delivery

/dɪˈlɪvəri/

n.(演说、说话)风格;投递

  • 例句:His speeches were magnificently written, but his delivery was hopeless.

microaggression
n. 微暴力

  • 词根词缀:micro-(微)
    相关词汇:aggression
    • 相关词汇:aggressive
    • 例句:Oh my god, he is so aggressive.
    • 例句:Television violence can encourage aggression in children.

combat

/kəmˈbæt/

v. 斗争

  • 词根词缀:bat(打击)
    • 派生词batter(v. 打;n. 击球手)
    词根词缀:com-(一起)
    搭配短语:to combat crime / inflation / racism

reception

/rɪˈsepʃn/

n. 反应,反响;接待处,服务台

  • 相关词汇:receive
    近义词:reaction
    例句:His ideas met with a hostile reception.

monitor

/ˈmɑːnɪtər/

v. 监视

  • 词性拓展:monitor(n. 监察员;监测仪器;显示器)
    • 搭配短语:UN monitors
    • 搭配短语:a heart monitor
    • 搭配短语:a CCTV monitor
    例句:The government is monitoring the situation closely.

invalidate

/ɪnˈvælɪdeɪt/

v. 证明……错误

  • 相关词汇:valid(adj. 正当的,合理的)
    • 搭配短语valid reasons
    例句:Later findings invalidated the theory.

nurture

/ˈnɜːrtʃər/

v. 滋养;养育

  • 例句:Parents want to know the best way to nurture and raise their child.
    近义词:nourish

authentic

/ɔːˈθentɪk/

adj. 真实的;正宗的

  • 搭配短语authentic French food
    近义词:genuine
    搭配短语:an authentic account

拓展阅读

如何打造属于自己的职场沟通力?
一、换位思考
职场沟通中,最容易发生的问题就是站在自己的角度说话,而没有考虑对方想听什么、需要听什么。比如,当你没有按时交付一项工作,你的上级问你:“这个事情怎么样?搞定了没有?”很多人第一反应也许会先阐述自己如何努力的过程,继而长篇大论地解释自己做的努力、花的时间,最后依旧没有完成的原因。
其实,这是在为自己辩解。领导在此刻最想了解的,不是你做了多少努力,而是你的任务完成得怎么样以及什么时候完成?此时此刻我们要做的,是站在对方的角度上思考,最重要的是什么?他想要听什么?先传递事情的结果,再阐述为什么会得到这样的结果,最后再说接下来打算怎么做。通过逐步的引导,呈现一个完整的汇报和方案。这才是真正站在接收者立场,从他人角度出发的沟通方法。
二、分论点阐述
明确对方想听什么?这些内容里有哪几个重要的部分?我需要向他传达哪些信息点?如何才能最简练、最有效地把这些信息点传达出来?
一般阐述完结果后,对方心里可能会想:既然结果是这样的?那这个事情要怎么做?这时,我们可以直接给他一个答案,告诉他:这个事情可以做,而且很简单,可以这样做……在短时间内先激起对方的兴趣。然后,要用最简洁的语言,表达最全面的信息量。让对方能够立刻意识到:你要传达一个什么信息,每个信息的内容是什么。接下来,直接表述信息点,让人在短时间内梳理好信息内容,并清晰表达出来。
三、学会倾听
有的人认为只有不断表达才能促进沟通。事实上,好的沟通不只有单向的倾诉,他人同样是对话的主体。
在与他人交流时,始终保持倾听的态度,尊重对方的观点和意见,不打断他人的发言。通过倾听,建立更深的理解、创造更多可能的机会,快速地理解对方的需求和期望,从而更好地回应他们的要求。
以上内容原载于网络,由流利说®阅读团队修改编辑。